@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap');
:root{--navy:#002244;--navy-light:#003366;--orange:#FF7733;--orange-light:#FF8C42;--gold:#FFB84D;--bg-app:#f4f7fa;--bg-card:#ffffff;--text-main:#2d3436;--text-muted:#636e72;--border-soft:#e2e8f0;--sidebar-width:260px;--sidebar-collapsed:80px;--transition:all .4s cubic-bezier(.175,.885,.32,1.1)}
*{margin:0;padding:0;box-sizing:border-box;font-family:'Inter',sans-serif}
body{background-color:var(--bg-app);color:var(--text-main);display:flex;overflow-x:hidden;min-height:100vh;align-items:stretch}
.sidebar{width:var(--sidebar-width);height:100vh;background:var(--navy);position:fixed;left:0;top:0;transition:var(--transition);overflow-x:hidden;overflow-y:auto;z-index:9999;flex-shrink:0}
.sidebar.collapsed{width:var(--sidebar-collapsed)}
.sidebar .logo{height:auto;padding:24px 16px;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:0;white-space:nowrap;border-bottom:1px solid rgba(255,255,255,.08)}
.sidebar .logo img{width:110px;height:110px;object-fit:contain;border-radius:50%;transition:width .3s,height .3s;filter:drop-shadow(0 4px 12px rgba(0,0,0,.3))}
.sidebar.collapsed .logo img{width:46px;height:46px}
.logo-text{color:#fff;font-weight:700;font-size:1.2rem;transition:opacity .3s;letter-spacing:1px}
.sidebar.collapsed .logo-text{opacity:0;pointer-events:none}
.nav-links{list-style:none;padding:20px 15px;display:flex;flex-direction:column;gap:5px}
.nav-links a{display:flex;align-items:center;padding:12px 15px;color:rgba(255,255,255,.6);text-decoration:none;border-radius:12px;transition:.3s;font-size:.9rem;white-space:nowrap}
.nav-links a i{min-width:35px;font-size:1.1rem}
.nav-links a:hover{background:rgba(255,255,255,.1);color:var(--gold)}
.nav-links li.active a{background:var(--orange);color:#fff;box-shadow:0 4px 12px rgba(255,119,51,.3)}
.sidebar.collapsed .nav-links span,.sidebar.collapsed .badge{opacity:0;display:none;pointer-events:none}
.sidebar.collapsed .nav-links a{justify-content:center;padding:12px 0}
.sidebar.collapsed .nav-links a i{min-width:unset;margin:0;font-size:1.3rem}
.sidebar.collapsed .nav-links a:hover{background:rgba(255,255,255,.15)}
.nav-section{list-style:none;padding:16px 20px 4px}
.nav-section span{font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:1px;color:var(--text-muted);opacity:.6}
.nav-divider{border-top:1px solid var(--border-soft);margin:8px 16px;list-style:none}
.badge{background:var(--orange);color:#fff;font-size:10px;padding:2px 7px;border-radius:50px;margin-left:auto}
.main-content{flex-grow:1;margin-left:var(--sidebar-width);transition:var(--transition);width:calc(100% - var(--sidebar-width));display:flex;flex-direction:column;min-height:100vh;align-items:stretch}
.main-content.expanded{margin-left:var(--sidebar-collapsed);width:calc(100% - var(--sidebar-collapsed))}
.navbar{height:70px;background:rgba(255,255,255,.8);backdrop-filter:blur(10px);display:flex;align-items:center;justify-content:space-between;padding:0 30px;position:sticky;top:0;z-index:1000;border-bottom:1px solid var(--border-soft)}
.toggle-sidebar{cursor:pointer;font-size:1.3rem;color:var(--navy)}
.nav-icons{display:flex;align-items:center;gap:0px}
.user-dropdown{position:relative;display:flex;align-items:center;gap:10px;cursor:pointer}
.dropdown-menu{position:absolute;right:0;top:50px;background:#fff;min-width:200px;border-radius:12px;box-shadow:0 10px 30px rgba(0,0,0,.1);border:1px solid var(--border-soft);display:none;padding:10px;z-index:2000}
.dropdown-menu.show{display:block;animation:fadeIn .3s ease}
.dropdown-menu a{display:flex;align-items:center;gap:10px;padding:10px;text-decoration:none;color:var(--text-main);border-radius:8px;font-size:.9rem}
.dropdown-menu a:hover{background:var(--bg-app);color:var(--orange)}
.container{width:100%;max-width:1400px;margin:0 auto;padding:30px;flex-grow:1}
.cards-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:20px;margin-bottom:30px}
.card{background:var(--bg-card);padding:25px;border-radius:16px;border:1px solid var(--border-soft);box-shadow:0 4px 6px rgba(0,0,0,.02);display:flex;align-items:center;gap:20px;transition:.3s}
.card:hover{box-shadow:0 8px 20px rgba(0,0,0,.06);transform:translateY(-2px)}
.card-icon{width:50px;height:50px;border-radius:12px;display:flex;align-items:center;justify-content:center;background:#f8fafc;color:var(--orange);font-size:1.2rem;flex-shrink:0}
.card-info h3{font-size:.85rem;color:var(--text-muted);font-weight:500;margin-bottom:4px}
.card-info p{font-size:1.5rem;font-weight:700;color:var(--navy)}
.btn{padding:10px 20px;border-radius:10px;border:none;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:8px;transition:.3s;font-size:.9rem;text-decoration:none}
.btn-add{background:var(--navy);color:#fff}
.btn-add:hover{background:var(--orange);transform:translateY(-2px);box-shadow:0 4px 12px rgba(255,119,51,.3)}
.btn-action{width:32px;height:32px;border-radius:8px;border:1px solid var(--border-soft);background:none;cursor:pointer;transition:.2s;color:var(--text-muted);display:inline-flex;align-items:center;justify-content:center}
.btn-action:hover{background:var(--bg-app);color:var(--navy);border-color:var(--navy)}
.btn-whatsapp{color:#25D366!important;border-color:#25D366!important}
.btn-whatsapp:hover{background:#25D366!important;color:#fff!important}
.table-container{background:var(--bg-card);border-radius:16px;border:1px solid var(--border-soft);overflow:hidden}
.table{width:100%;border-collapse:collapse}
.table thead{background:var(--bg-app)}
.table th{padding:14px 16px;text-align:left;font-size:.78rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);border-bottom:1px solid var(--border-soft)}
.table td{padding:14px 16px;font-size:.88rem;color:var(--text-main);border-bottom:1px solid var(--border-soft);vertical-align:middle}
.table tbody tr:last-child td{border-bottom:none}
.table tbody tr:hover{background:#fafbfc}
.status-badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:20px;font-size:.78rem;font-weight:600}
.status-active{background:#eafaf1;color:#27ae60}
.status-inactive{background:#fdf0ef;color:#e74c3c}
.status-warning{background:#fef9e7;color:#d4ac0d}
.status-completed{background:#eaf4ff;color:#2980b9}
.status-pending{background:#fef9ef;color:#f39c12}
.status-pre-enrolled { background: #f0ebff; color: #8e44ad; }
.alert{display:flex;align-items:center;gap:10px;padding:12px 16px;border-radius:10px;font-size:.875rem;margin-bottom:14px;animation:fadeIn .25s ease}
.alert i{font-size:1.1rem;flex-shrink:0}
.alert span{flex:1}
.alert-success{background:#eafaf1;color:#27ae60;border:1px solid #a9dfbf}
.alert-error{background:#fdf0ef;color:#e74c3c;border:1px solid #f5b7b1}
.alert-warning{background:#fff3cd;border:1px solid #ffeaa7;color:#856404}
.alert-info{background:#eaf4fd;color:#2980b9;border:1px solid #aed6f1}
.modal-overlay{position:fixed;top:0;left:0;width:100%;height:100%;background:rgba(0,34,68,.5);backdrop-filter:blur(4px);display:none;align-items:center;justify-content:center;z-index:2000}
.modal-overlay.show{display:flex}
.modal-content{background:#fff;width:90%;max-width:500px;border-radius:20px;padding:30px;box-shadow:0 20px 40px rgba(0,0,0,.2);animation:modalShow .3s ease}
.modal-content.modal-lg{max-width:680px}
.modal-content.modal-xl{max-width:860px}
.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px;padding-bottom:16px;border-bottom:1px solid var(--border-soft)}
.modal-header h3{color:var(--navy);font-size:1rem;display:flex;align-items:center;gap:10px}
.modal-header h3 i{color:var(--orange)}
.modal-close{background:none;border:none;width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--text-muted);transition:.2s;flex-shrink:0}
.modal-close:hover{background:#fdf0ef;color:#e74c3c}
.modal-footer{display:flex;gap:10px;justify-content:flex-end;margin-top:22px;padding-top:16px;border-top:1px solid var(--border-soft)}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px 18px;margin-bottom:8px}
.form-group{display:flex;flex-direction:column;gap:5px}
.form-full{grid-column:1/-1}
.input-field{width:100%;padding:11px 14px;border:1px solid var(--border-soft);border-radius:10px;font-size:.9rem;color:var(--text-main);background:#fff;transition:.2s;font-family:'Inter',sans-serif}
.input-field:focus{outline:none;border-color:var(--orange);box-shadow:0 0 0 3px rgba(255,119,51,.08)}
select.input-field{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23636e72' d='M6 8L1 3h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 14px center;padding-right:36px}
.label-form{display:block;font-size:.8rem;font-weight:600;color:var(--navy);margin-bottom:8px;text-transform:uppercase;letter-spacing:.5px}
.input-form{width:100%;padding:12px 16px;border:1px solid var(--border-soft);border-radius:10px;font-size:.9rem;color:var(--text-main);transition:all .3s;background:#fff;font-family:'Inter',sans-serif}
.input-form:focus{outline:none;border-color:var(--orange);box-shadow:0 0 0 3px rgba(255,119,51,.1)}
textarea.input-form{resize:vertical;min-height:80px}
.toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:12px;margin-bottom:20px}
.toolbar-right{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-left:auto}
.search-box{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--border-soft);border-radius:10px;padding:9px 14px;flex:1;min-width:200px;max-width:320px;transition:border-color .2s}
.search-box:focus-within{border-color:var(--orange);box-shadow:0 0 0 3px rgba(255,119,51,.08)}
.search-box i{color:var(--text-muted);font-size:.85rem;flex-shrink:0}
.search-box input{border:none;outline:none;font-size:.875rem;color:var(--text-main);background:transparent;width:100%;font-family:'Inter',sans-serif;}
.search-box input::placeholder{color:#bbb}
.chip{padding:6px 14px;border-radius:20px;border:1px solid var(--border-soft);background:#fff;font-size:.8rem;font-weight:500;cursor:pointer;color:var(--text-muted);transition:.2s}
.chip:hover,.chip.active{background:var(--navy);color:#fff;border-color:var(--navy)}
.chip.chip-orange.active,.chip.chip-orange:hover{background:var(--orange)}
.page-header{margin-bottom:28px}
.page-header h2{color:var(--navy);font-size:1.4rem;font-weight:700;margin-bottom:4px}
.page-header p{color:var(--text-muted);font-size:.9rem}
.breadcrumb{display:flex;align-items:center;gap:7px;font-size:.78rem;color:var(--text-muted);margin-bottom:8px}
.breadcrumb a{color:var(--orange);text-decoration:none;transition:.15s}
.breadcrumb a:hover{text-decoration:underline}
.breadcrumb i{font-size:.6rem}
.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.detail-field label{display:block;font-size:.73rem;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);font-weight:600;margin-bottom:3px}
.detail-field span{font-size:.92rem;color:var(--text-main);font-weight:500}
.tag{display:inline-flex;align-items:center;padding:3px 10px;background:rgba(0,34,68,.07);color:var(--navy);border-radius:20px;font-size:.78rem;font-weight:600}
.tag i{cursor:pointer;font-size:.7rem;opacity:.7}
.tag i:hover{opacity:1}
.badge-presential{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;background:#eaf4ff;color:#2980b9;border-radius:20px;font-size:.78rem;font-weight:600}
.badge-ead{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;background:#f0ebff;color:#8e44ad;border-radius:20px;font-size:.78rem;font-weight:600}
.avatar{width:38px;height:38px;border-radius:50%;object-fit:cover;flex-shrink:0;background:var(--navy);display:flex;align-items:center;justify-content:center;color:#fff;font-size:.85rem;font-weight:700}
.avatar-group{display:flex;align-items:center;gap:10px}
.avatar-group .info strong{display:block;font-size:.9rem;color:var(--text-main);font-weight:600}
.avatar-group .info small{color:var(--text-muted);font-size:.8rem}
.tabs{display:flex;gap:0;border-bottom:2px solid var(--border-soft);margin-bottom:25px}
.tab-btn{padding:12px 20px;background:none;border:none;border-bottom:2px solid transparent;margin-bottom:-2px;font-size:.9rem;font-weight:600;color:var(--text-muted);cursor:pointer;transition:.2s;display:flex;align-items:center;gap:8px;font-family:'Inter',sans-serif}
.tab-btn:hover{color:var(--navy)}
.tab-btn.active{color:var(--orange);border-bottom-color:var(--orange)}
.tab-badge{background:var(--orange);color:#fff;font-size:.7rem;padding:1px 6px;border-radius:20px;font-weight:700}
.tab-panel{display:none}
.tab-panel.active{display:block}
.toggle-switch{position:relative;width:44px;height:24px;flex-shrink:0}
.toggle-switch input{opacity:0;width:0;height:0}
.toggle-track{position:absolute;inset:0;border-radius:24px;background:#ccc;cursor:pointer;transition:.3s}
.toggle-track::before{content:'';position:absolute;width:18px;height:18px;border-radius:50%;background:#fff;top:3px;left:3px;transition:.3s;box-shadow:0 1px 4px rgba(0,0,0,.2)}
.toggle-switch input:checked+.toggle-track{background:var(--orange)}
.toggle-switch input:checked+.toggle-track::before{transform:translateX(20px)}
.upload-area{border:2px dashed var(--border-soft);border-radius:12px;padding:30px 20px;text-align:center;cursor:pointer;transition:.3s;background:#fafbfc}
.upload-area:hover,.upload-area.dragover{border-color:var(--orange);background:rgba(255,119,51,.04)}
.upload-area i{font-size:2rem;color:var(--text-muted);margin-bottom:10px;display:block}
.upload-area p{color:var(--text-muted);font-size:.9rem}
.upload-area span{color:var(--orange);font-weight:600;cursor:pointer}
.step-list{display:flex;flex-direction:column;gap:12px;margin-top:12px}
.step-item{background:#fafbfc;border:1px solid var(--border-soft);border-radius:12px;padding:14px 16px;display:flex;align-items:center;gap:12px;transition:.2s}
.step-item:hover{border-color:var(--orange);background:#fff}
.step-handle{color:var(--text-muted);cursor:grab;font-size:1rem}
.step-num{width:28px;height:28px;border-radius:8px;background:var(--navy);color:#fff;display:flex;align-items:center;justify-content:center;font-size:.75rem;font-weight:700;flex-shrink:0}
.step-item input{flex:1;border:none;background:none;font-size:.9rem;font-family:'Inter',sans-serif;color:var(--text-main)}
.step-item input:focus{outline:none}
.step-del{background:none;border:none;color:#e74c3c;cursor:pointer;opacity:.5;font-size:.9rem;transition:.2s}
.step-del:hover{opacity:1}
.empty-state{text-align:center;padding:60px 20px;color:var(--text-muted)}
.empty-state i{font-size:3rem;opacity:.3;margin-bottom:16px;display:block}
.empty-state h4{font-size:1rem;color:var(--navy);margin-bottom:8px}
.empty-state p{font-size:.9rem}
.stat-pill{display:inline-flex;align-items:center;gap:5px;font-size:.78rem;font-weight:600;padding:3px 9px;border-radius:20px;background:var(--bg-app);color:var(--text-muted)}
.stars{display:inline-flex;gap:3px;color:var(--gold)}
.stars i{font-size:.85rem}
.loading-box{background:#fff;border-radius:16px;padding:32px 40px;display:flex;flex-direction:column;align-items:center;gap:16px;box-shadow:0 8px 32px rgba(0,0,0,.2)}
.loading-box i{font-size:2rem;color:var(--orange)}
.loading-box span{color:var(--navy);font-weight:600;font-size:.95rem}
#previewContainer{position:relative;width:240px;height:240px;background:#fff;border-radius:30px;overflow:hidden;display:flex;align-items:center;justify-content:center}
#previewContainer img{position:absolute;width:100%;height:100%;object-fit:cover}
.comment-card{background:#fff;border:1px solid var(--border-soft);border-radius:14px;padding:18px 20px;margin-bottom:14px;transition:.2s;position:relative}
.comment-card:hover{box-shadow:0 4px 16px rgba(0,0,0,.06)}
.comment-card.pending{border-left:3px solid #f39c12}
.comment-card.approved{border-left:3px solid #27ae60}
.comment-card.rejected{border-left:3px solid #e74c3c}
.comment-meta{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px;flex-wrap:wrap;gap:8px}
.comment-body{font-size:.9rem;color:var(--text-main);line-height:1.6;margin-bottom:12px}
.comment-actions{display:flex;gap:8px;align-items:center}
.ticket-card{background:#fff;border:1px solid var(--border-soft);border-radius:14px;padding:18px 20px;margin-bottom:14px;transition:.2s;cursor:pointer}
.ticket-card:hover{box-shadow:0 4px 16px rgba(0,0,0,.06);transform:translateY(-1px)}
.ticket-priority-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}
.admin-footer{width:100%;padding:20px 40px;background-color:#fff;border-top:1px solid var(--border-soft);margin-top:auto}
.footer-content{display:flex;justify-content:flex-end;align-items:center;gap:20px;font-size:.65rem;color:var(--text-muted)}
.footer-content strong{color:var(--navy)}
.footer-whatsapp{text-decoration:none;color:#25d366;font-weight:600;display:flex;align-items:center;gap:5px;transition:opacity .2s}
.footer-whatsapp:hover{opacity:.8}
.rich-content h2{font-size:1.1rem;font-weight:700;margin:20px 0 8px}
.rich-content h3{font-size:.95rem;font-weight:600;margin:16px 0 6px}
.rich-content p{margin:0 0 10px}
.rich-content ul,.rich-content ol{margin:0 0 10px;padding-left:24px}
.rich-content li{margin-bottom:4px}
.rich-content strong{font-weight:700}
::-webkit-scrollbar{width:6px;height:6px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:#c5cfe0;border-radius:10px}
::-webkit-scrollbar-thumb:hover{background:var(--orange)}
::-webkit-scrollbar-corner{background:transparent}
.sidebar::-webkit-scrollbar-thumb{background:rgba(255,255,255,.15)}
.sidebar::-webkit-scrollbar-thumb:hover{background:rgba(255,255,255,.3)}
*{scrollbar-width:thin;scrollbar-color:#c5cfe0 transparent}
.sidebar{scrollbar-color:rgba(255,255,255,.15) transparent}
@keyframes fadeIn{from{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}
@keyframes modalShow{from{opacity:0;transform:translateY(20px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}
@keyframes shimmer{0%{background-position:-400px 0}100%{background-position:400px 0}}
.skeleton{background:linear-gradient(90deg,#f0f0f0 25%,#e0e0e0 50%,#f0f0f0 75%);background-size:400px 100%;animation:shimmer 1.4s infinite;border-radius:6px}

/* ============================================================
   RESPONSIVO — MOBILE
   ============================================================ */
@media(max-width:900px){
    .sidebar{transform:translateX(-100%);transition:transform .3s ease}
    .sidebar.open{transform:translateX(0);box-shadow:4px 0 20px rgba(0,0,0,.15)}
    .main-content{margin-left:0!important;width:100%!important}
    .container{padding:20px 15px}
    .navbar{padding:0 15px}
    .page-header{flex-direction:column!important;align-items:flex-start!important;gap:10px!important}
    .page-header>div[style*="display:flex"]{display:flex!important;flex-wrap:wrap!important;gap:6px!important;width:100%!important}
    .page-header .btn,.page-header .btn-add,.page-header a.btn{font-size:.78rem!important;padding:7px 12px!important;white-space:nowrap}
    .toolbar{flex-direction:column!important;gap:10px!important;align-items:stretch!important}
    .toolbar-right{margin-left:0;flex-wrap:wrap!important}
    .search-box{max-width:none}
    .table thead{display:none}
    .table,.table tbody,.table tr,.table td{display:block;width:100%}
    .table tr{background:#fff;border:1px solid var(--border-soft);border-radius:12px;padding:14px 16px;margin-bottom:10px}
    .table td{padding:3px 0!important;border:none!important;font-size:.85rem;display:flex;align-items:center;gap:8px}
    .table td:empty{display:none}
    .table td:first-child{padding-bottom:6px!important}
    .table td:last-child{padding-top:8px!important;border-top:1px solid var(--border-soft)!important;margin-top:6px}
    .form-grid{grid-template-columns:1fr!important}
    .form-full,[style*="grid-column:span 2"],[style*="grid-column: span 2"]{grid-column:span 1!important}
    div[style*="grid-template-columns: 1fr 1fr"],div[style*="grid-template-columns:1fr 1fr"],div[style*="grid-template-columns: 280px 1fr"],div[style*="grid-template-columns:280px 1fr"],div[style*="grid-template-columns: 240px 1fr"],div[style*="grid-template-columns:240px 1fr"]{display:flex!important;flex-direction:column!important}
    .detail-grid{grid-template-columns:1fr!important}
    .card{padding:16px!important}
    .cards-grid{grid-template-columns:1fr}
    [style*="grid-column:1/-1"],[style*="grid-column: 1/-1"]{grid-column:span 1!important}
    .status-badge{font-size:.7rem!important;padding:3px 10px!important}
    .modal-footer{flex-direction:column}
    .modal-footer .btn{width:100%;justify-content:center}
    .footer-content{flex-direction:column;gap:5px;text-align:right}
    .tabs{overflow-x:auto;scroll-snap-type:x mandatory;-webkit-overflow-scrolling:touch;scrollbar-width:none}
    .tabs::-webkit-scrollbar{display:none}
    .tab-btn{scroll-snap-align:start;white-space:nowrap}
}
@media(max-width:480px){
    .page-header h2{font-size:1.2rem}
    .btn,.btn-add{font-size:.78rem!important;padding:7px 12px!important}
    .input-field,select.input-field,textarea.input-field{font-size:.85rem!important;padding:10px 12px!important}
    .container{padding:12px!important}
    .user-dropdown span{display:none}
    .nav-icons{gap:12px}
}

.page-header .factor {display: flex; align-items: center; justify-content: space-between;}